Frequently Asked Questions
EV Lasting Solutions is a distribution service that specialises in the selling and distribution of Electric Vehicles cables and chargers.
Using EV Lasting Solutions saves time and effort for the customers, as they don't need to go to the store to buy the products. EV Lasting Solutions also ensures timely delivery and quality customer service.
Yes, we offer expedited shipping options for an additional fee. Please see our Shipping Policy for more information.
EV Lasting Solutions is a nationwide installer, covering England, Scotland and Wales.
Once your package has shipped, you will receive a tracking number via email. You can use this number to track your package on our website.
Our engineers will complete the initial setup and pairing of the charger app with the charge point itself as this is considered as part of the installation.
Not at all. You can still have an electric vehicle charger installed even if you don't have off-street private parking, but it can make an electric car charger installation more complicated and costly depending on the situation, the cable run and layout. A site survey will help to determine the best option for you.
There are a number of mandatory steps that must be completed before we can confirm your installation date.
These include ordering the charge point, which is dispatched as soon as you order, completing the remote site survey, and completing the DNO notification (which can sometimes lead to delays) - once these steps are done, we can offer you an installation date.
We do this to ensure that all of the required preparation steps have been carried out in order to give you a realistic and accurate installation date.
Many customers will not need any upgrades to their electricity supply before having an EV charger installed.
All installers are however required to notify the local Distribution Network Operator (DNO) of any EV charger installations, who will advise you and us if an upgrade to your property’s main fuse is necessary.
This depends on your property’s “maximum demand” estimate, (which is submitted by our in-house technicians to your DNO as part of our process), the size of the main fuse or if your property is on a looped supply (connected to your neighbour).
Any potential works will be handled by your DNO and they will contact you directly if this is the case.
